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Return and Refund Policy
At Vivid Conn, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refunds and returns policy below.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags and accessories intact.
Items that show signs of use, damage, or alteration will not be accepted for return.
Return Process
To initiate a return, you must contact us at [email protected] within the 7-day return period. Please include your order details and reason for the return.
Once your request is approved, we will provide instructions on how to proceed with the return.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days. Refunds will be issued through an appropriate method as determined by our team.
Damaged or Defective Items
If you receive a damaged or defective product, you must report it within 48 hours of delivery by contacting us at [email protected].
We may request photos or evidence of the issue before approving a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or defective.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check your payment records. If the issue persists, contact us at [email protected] for assistance.
Exchanges
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of receiving the product.
Changes to This Policy
Vivid Conn reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]